Return & Refund Policy for The AB Digital
Last updated: 20/10/2025

1. Scope
This policy applies to all purchases made at www.theabdigital.com (the “Site”) by customers, unless otherwise stated in the product listing or a separate special policy.

2. Return Window
You may return most products purchased from the Site within 30 calendar days of the delivery date for a full refund, exchange, or store credit, subject to the conditions below.
(This meets the standard minimum window often recommended by Google as a best-practice. TermsFeed+2Google Help+2)

3. Eligibility & Conditions

  • To be eligible for a return, the item must be in its original condition: unused, with original packaging, tags and accessories.

  • The product must not be damaged by the customer, altered, or missing parts.

  • Products must have been purchased directly from the Site.

  • If you received a defective or incorrect item, please contact us immediately.

4. Return Process

  • To start a return, please contact our Customer Support at [insert email address] or via the “Contact Us” page and provide your order number, date of purchase, and reason for return.

  • We will send you instructions on packaging and returning the item.

  • You must ship the item back to us within [insert e.g. 7] calendar days of approval.

  • Keep your return shipping receipt or tracking information.

5. Return Shipping Costs & Restocking Fees

  • Unless the item is defective or we sent you the wrong item, return shipping costs are the responsibility of the customer.

  • We do not charge a restocking fee for eligible returns (unless clearly stated in the product listing).

  • If you request an exchange (same product, different size/color) you may choose to ship the replacement at your cost or wait for refund and place a new order.

6. Refunds / Exchanges

  • Once we receive and inspect the returned item and approve the return, we will process your refund or exchange within [insert e.g. 5-7] business days.

  • Refunds will be issued to your original payment method. If that’s not possible, we may issue a store credit.

  • If you requested a refund, you will receive it within the next billing cycle, depending on your payment provider.

  • For exchanges, we will dispatch the replacement once the original is received and inspected.

7. Exceptions & Special Items

  • Some items cannot be returned for hygiene or safety reasons (for example: [list your special categories if any – e.g., software downloads, custom-made items]).

  • If a product listing states a different return window (for example, 14 days for electronics) or no-returns for certain custom items, that specific policy will apply and will be clearly indicated at checkout. This is acceptable if you use a labeled exception policy. Google Help+1

8. International Returns

  • If you purchased from outside Pakistan (or your base country) you are responsible for returning the item to our address in Pakistan (or other applicable origin) and covering all return shipping and customs/duties.

  • It is your responsibility to pack the item securely; we are not responsible for damage incurred during return transit.

9. How to Reach Us
If you have any questions about this Return & Refund Policy, please contact us at:
Email: [insert email]
Phone: [insert phone]
Address: [insert business address]

10. Additional Information & Disclosures

  • This policy is clearly accessible to users without requiring login or account creation (via a link in the footer of the Site). Google Help+1

  • The policy is consistent with what is uploaded in our Google Merchant Center under “Shipping & returns → Return policies.”

  • We won’t misrepresent the return policy in any listing or feed; all product listings on Google must reflect the same policy or, if an exception applies, the correctly-labeled exception. Google Help+1

11. Changes to this Policy
We may update this policy from time to time. The “Last updated” date at the top will reflect when changes were made. Continued use of the Site constitutes acceptance of the updated policy.

Suggestions / Next Steps

  • Insert your specific details: business address, email, phone, business name, the actual return address for returns.

  • If you have different product categories (e.g., electronics, software, custom items) that require a shorter window or no returns, define those clearly and ensure you set an exception policy in your Google Merchant Center feed using return_policy_label. AdNabu Blog+1

  • Add the structured data type MerchantReturnPolicy on your site to help Google parse your policy correctly. Google for Developers

  • Add a footer link for “Return & Refund Policy” on every page so it is easily accessible.